Refunds & Cancellation

Deposits secure your place in the schedule and cover initial discovery and design work. They are non-refundable once work has started, but are credited in full against the project total.

You may cancel a project at any time in writing. Work completed up to the cancellation date is invoiced pro rata, and any balance paid above that amount is refunded within 14 days.

Hosting, maintenance and SEO are billed monthly in advance and may be cancelled with 30 days' written notice. Part-months are not refunded, and service continues until the end of the paid period.

Where a service is prepaid annually, cancellation refunds the unused whole months, less any discount that was applied for paying annually.

If a service is not delivered as described and cannot be put right within a reasonable time, a full or partial refund is given for the affected period. SLA credits are handled under the Service Level Agreement.

Please raise any billing concern before starting a chargeback. Accounts subject to an unresolved chargeback may be suspended until the matter is settled.

Send cancellation and refund requests to hello@yanyy.uk or raise a ticket in the client portal.